This is my first online review, ever. I wanted to ensure that other people did not make the same mistake that I did and buy from this company.
I tried their blanket, felt like it was cheap and not well-made, decided it wasn't for me, and went through the returns process all within their specified returns timeline.
They received my return within the acceptable return period and assured me I would receive my refund after it had been several weeks and I emailed to follow up.
It has now been a full 83 business days and I STILL have not gotten a refund (their returns policy states that it may take up to 60 business days). After several emails back and forth, each one assuring me that they would "promptly" refund me the following week, it never happened.
Now due to the pandemic, they are not replying to emails and I can't get a hold of them. Prior to the pandemic it had already been almost the full 60 business days and they continued to evade a refund. I could understand if I had begun my return during the pandemic, but I began it back in the middle of January. It should have been handled, because it's easy to put that money back onto a credit card, and I would know, I've worked in retail returns before.
TLDR, don't buy from this company. If you need to return your blanket, you won't receive your refund and you'll have to deal with some truly terrible customer service.
