Online review of their online customer sevice. Rude, waste of your time. Take forever to responds to your requests and also tends to get them wrong. Delivery takes forever to come even if you pay $20 extra in expedit shipping.
Ordered items Feb 1st thinking it will arrived before valentines day but it took them 16 days for the gift to arrived..Need to buy other valentine gift for my wife, for what they did.
I ordered a pair of wine tumblers over Christmas and got rush delivery so it would be here in time and it wasn’t so I spent that extra money for nothing they were also going to put the names for each glass on the same one even though the description said otherwise and when they arrived the engraver spelt the names on the glasses wrong and now won’t answer my calls or emails to costumer service. DO NOT BUY FROM HERE! NO WONDER THERE ARE NO STORES LEFT!! THIS BUSINESS IS A SHAM!
When we walked in, the employees did not greet us, they didn’t even pause their conversation. They continued to talk the whole time we were in the store and they weren’t doing any work. We walked around the for about 10 minutes and they never asked if we needed help. When we checked out she was not friendly at all she made it seemed like we were wasting her time.
I will never shop at this store again. Customer service is brutal!!! The people working there talk to you like you are torturing them asking a simple question. I bought two keys from this store last year, both of which have since snapped in the door. I brought the keys into the store today and explained to the employee working there that my keys are broken and I bought them less than a year ago. The employee was not willing to help me and said there was nothing she could do, specifically she stated “ we don’t deal with items from a year ago”. I could tell by the look on her face she didn’t even want to talk or deal with the issue. I will now get my new keys made at Canadian tire since it’s better quality and won’t screw up my door.
On Friday January 2019 at 9:30am an employee working at the Calgary Chinook mall location was extremely rude to me, store was opening in 5mins I wanted to ask about a product and return before I could even ask she snapped at me telling me return later her name is Lauraine
Very unhappy with the customer service ..... Engraved plate was 6 times the going rate ....search else to ensure your not taken advantage... :(
Don’t buy from here if you plan on having it shipped outside of the country. After all is said and done the cost ends up being more than double what was advertised. The import fees were not communicated until a month after I took delivery of the item when I received a bill from FedEx in the mail.
Import fees: $90
Import fees for the replacement of the damaged in the they fist sent: $90
The online shopping experience was fast and easy. The product came exactly as shown, in a very short period of time, and was of great quality! I love it! :)
I ordered a key and a locket for my girlfriend. They were delivered on time and looked great!
I ordered a pen. It was exactly what I expected. Love the website which demos the font and size so there's no guess work. The package arrived well advance of expected delivery date. The wrapping was beautiful and the note I requested was actually hand-written! A nice additional touch and more personal than a typed out message. Great purchase. Very happy.
Service was great. Our item arrived on time in perfect condition. We will definitely do service with you again in the future. We were very happy with our finished product.
The bracelet was beautiful. Web page really doesn’t do it justice. Would definitely recommend your business
Second throw ordered, planning to order another...love them and they deliver right to the door, and earlier than expected delivery date, perfect gift, made easy.
Had a great experience with an order. Received it quickly, and perfect. Affordable prices/shipping costs.
Amazing service and the personalized blanket I got for my nephew was better than I expected!! Will definitely be ordering again!!
Absolutely satisfied with product. Was actually bigger than it looked on line, which is a good thing. Was wrapped beautifully not in the paper I choose but suited for occasion. I would order again from Things Engraved Inc,
Our order arrived sooner then said arrival date and what we ordered looked way better in person than the online photo.
We were real happy with the whole experience through Things Engraved Inc.